FAQ

Frequently Asked Questions

Are your products authentic?

Yes — every product we sell is 100% authentic and sourced from official distributors.

How long does delivery take?

We deliver across all UAE emirates within 1–3 business days. Orders are processed within 24 hours.

Do you offer free shipping?

Yes, shipping is free on all orders over AED 150. Below that, a small delivery fee is added at checkout.

Can I track my order?

Yes — once your order ships, you'll receive a tracking link by email.

What is your return policy?

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery and we'll arrange a replacement or refund. Items must be unused, unopened, and in original packaging.

Are your products suitable for sensitive skin?

Many of our brands — Bioderma, La Roche-Posay, Eucerin, Anua — are formulated for sensitive skin. Always patch-test new products.

Need help choosing?

Message us on WhatsApp at +971 50 854 0487 and we'll recommend a routine for your skin type.